Personal + Professional Portfolio

Resume

EDUCATION


Green Mountain College, Poultney, VT

Bachelor of Arts, Major: Renewable Energy and Ecological Design, 2014

Studied the rapidly growing field of sustainable and ecological design with a focus on urban planning. Program covered sustainable architectural design, building materials, implementation of renewable energy, entrepreneurial opportunities, and environmental importance of current and future technologies and resources.

Honors: Cum Laude, Dean’s Lists (2/4 Semesters), Make a Difference Scholarship

 
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PROFESSIONAL EXPERIENCE


EnergySage, Boston, MA

Account Manager

February 2017 - Current

  • Customer onboarding, training, and education
  • Developed and manage operations for successful ongoing B2B customer success
  • Capture, summarize, and present product improvements based on customer feedback
 
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EnergySage, Boston, MA

Senior Solar Advisor

June 2016 - February 2017

  • Work collaboratively with marketing, product and support to wireframe and develop product enhancements
  • Continuously conduct usability testing sessions with current and prospective customers
  • Focus on post registration customer journey mapping to increase sales
 
 

EnergySage, Boston, MA

Solar Advisor

April 2015 - June 2016

  • Provide support and advice to ~25,000 registered customers
  • Software implementation and account management for ~250 businesses
  • Capture and present customer feedback to drive user experience enhancements
 
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Green Mountain Power, Rutland, VT

Business Development, Internship

September 2013 - December 2013

  • Specialized in face-to-face sales
  • Provided long lasting customer support to all clients 
  • Assessed residential buildings for potential energy efficiency and financial savings measures
 
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CERTIFICATIONS


LEED Green Associate

LEED Green Associate

Building Analyst Professional

Building Analyst Professional

User Experience Design

User Experience Design